Terms - Odea

Last Updated: May 2026

Welcome to our website. Please read these Terms of Use and General Terms of Participation carefully before making any bookings. By using this website and purchasing our services, you agree to be legally bound by these terms.

1. Company Information & Legal Status

This website is operated by ODEA E-service, a private company operating exclusively online as an e-travel agency under Greek Law.

Trade Name: ODEA E-service
Registered Office: Neohoropoulo, 45500 Ioannina, Greece
G.E.MI. Number (General Commercial Registry): 183446629000
MHTE Number (Ministry of Tourism License): 0622Ε70000039700
VAT / Tax Registration Number: 130979480
Contact Email: info@odea.gr

2. Scope of Services

We operate as an intermediary for single travel services (e.g., individual flight bookings, hotel reservations) and as a Organizer for package travel services (organized tours).

Intermediary Services: For individual tickets or hotel rooms, the contract is directly between you and the third-party service provider (airline, hotel). Their specific terms apply.
Organized Travel (Packages): For combinations of travel services (e.g., flight + hotel bundled by us), the terms in Section 6 apply.

2.1 Special Terms for Ground Transfer Services

When booking standalone ground transportation (e.g., airport/port transfers, point-to-point transfers, private chauffeurs, or shuttle buses) through our platform, the following specific rules apply:

Payment Policy: All transfer services must be paid in full at the time of booking and before the scheduled departure. Drivers are not authorized to collect cash or payments on-site unless explicitly stated otherwise in your booking voucher.
Vehicle Conduct & Cleanliness: To ensure the safety and comfort of all passengers, smoking (including e-cigarettes), the consumption of food, and the consumption of alcoholic beverages are strictly prohibited inside the vehicle at all times. The driver reserves the right to refuse service to any passenger showing signs of extreme intoxication or disruptive behavior, with no right to a refund.
Liability for Damages & Soiling: Passengers are fully responsible for any damage or severe soiling they cause to the interior or exterior of the vehicle (including, but not limited to, broken fixtures, torn upholstery, or biohazard cleaning requirements). By booking this service, you acknowledge that you will be held financially liable for the actual cost of repairs or professional deep-cleaning, as invoiced by the transport operator. Our agency reserves the right to provide your contact details to the transport operator or relevant authorities to facilitate legal damage claims.
Delays & Meeting Points: You are responsible for ensuring that the pickup address (e.g., private residence, hotel, airport terminal, or port) and pickup time provided during booking are completely accurate.
- For Transit Pickups (Airports/Ports): You must provide correct flight or vessel numbers. The transport provider will monitor arrivals for standard delays, but you must notify us immediately of any missed connections or extreme schedule changes.
- For Non-Transit Pickups (Private Homes/Hotels): The vehicle will arrive at the scheduled time. You must be ready at the designated entrance or curbside.
For Transit Pickups (Airports/Ports): You must provide correct flight or vessel numbers. The transport provider will monitor arrivals for standard delays. However, our maximum complimentary delay coverage is 2 hours (120 minutes) from the originally scheduled arrival/landing time. If a flight or ferry is delayed by more than 2 hours, the booking is automatically cancelled as a “No-Show” with no right to a refund. In such cases, we advise passengers to claim compensation from their airline or transit carrier.
For Non-Transit Pickups (Private Homes/Hotels): The vehicle will arrive at the scheduled time. If you experience unexpected delays at your pickup location, you must notify our support team immediately. Our maximum delay tolerance for non-transit pickups is 1 hour (60 minutes) past the scheduled time. If the delay exceeds 1 hour (60 minutes) the booking is automatically cancelled as a “No Show” with no right to a refund.
No-Show Policy & Waiting Times: If you are not present at the specified meeting point within the allowed complimentary waiting time, or if your delay exceeds our maximum caps, the booking will be classified as a “No-Show” and is 100% non-refundable. Drivers are legally permitted to leave the pickup location immediately after these timeframes expire. Complimentary waiting times are strictly limited to:
Up to 60 minutes after actual landing/docking time for Airport and Port pickups (provided the delay does not breach the 2-hour maximum transit cap).
Up to 15 minutes past the scheduled pickup time for Private Residences, Hotels, and all other addresses (unless you have contacted us to utilize the paid/extended 1-hour delay tolerance mentioned above). Complimentary waiting times are strictly limited to:
- Up to 60 minutes after actual landing/docking time for Airport and Port pickups.
- Up to 15 minutes past the scheduled pickup time for Private Residences, Hotels, and all other addresses.
Luggage Allowance: Standard bookings allow for one medium suitcase and one piece of hand luggage per passenger. Excess luggage (e.g., surfboards, golf clubs, or oversized bags) must be declared in advance and may incur additional charges or require a larger vehicle class.
Child Seats: In accordance with safety regulations, infants and children must use appropriate child car seats. You must request child seats during the booking process; failing to do so may result in the driver legally refusing service without a refund due to safety non-compliance.

3. Booking Process & Content Accuracy

Information Input: You are entirely responsible for entering correct passenger data (names must match passports/IDs exactly). Any amendment fees charged by airlines or hotels due to spelling errors will be passed on to you.
Confirmation: A booking is only legally binding once you receive an automated confirmation email with a booking reference or ticket number.

4. Prices and Payment Methods

Pricing: All prices displayed include mandatory taxes, airport fees, and our service fees, unless stated otherwise.
Price Adjustments for Packages: For organized tours, we reserve the right to increase prices up to 20 days before departure, strictly due to fuel cost increases, tax changes, or currency fluctuations, as permitted by P.D. 7/2018. If the increase exceeds 8% of the total price, you have the right to cancel without penalty.

5. Cancellations, Changes, and Right of Withdrawal

No Right of Withdrawal: Under Article 3b(ιβ) of Greek Consumer Law 2251/1994, the standard 14-day right of withdrawal for online purchases does not apply to accommodation, transport, car rental, or leisure services provided on specific dates.
Cancellation Fees: Cancellations of individual tickets or hotel rooms are subject to the specific fare rules of the provider (many economy tickets are 100% non-refundable). Our agency reserves the right to charge an administration fee for processing cancellations.

6. General Terms of Participation for Organized Travel (Packages)

This section applies specifically to bundled package tours organized by us in accordance with P.D. 7/2018.

Pre-Contractual Information: Before booking a package, you will be provided with a standard info form detailing your itinerary, accommodation standard, meals, transport, and whether the trip requires a minimum number of participants .
Minimum Number of Participants: If a trip is canceled because the minimum number of participants was not met, you will be notified within the legal timeframe (e.g., 20 days before departure for trips lasting over 6 days) and receive a full refund within 14 days, with no further compensation.
Insolvency Protection: In compliance with Greek tourism law, we maintain an active Professional Indemnity and Insolvency Protection Insurance policy with Ydrogios (Policy No: 2224091523). This guarantees the immediate refund of your payments and your repatriation in the unlikely event of our insolvency.
Alterations by the Organizer: If we are forced to significantly alter the main characteristics of the package before departure, you may either accept the change or terminate the contract without paying a termination fee.

7. Passport, Visa, and Health Regulations

You are solely responsible for obtaining and carrying valid travel documents (passports, visas, health certificates) required for your destination.
We provide general information regarding passport and visa requirements for EU citizens, but non-EU citizens must consult their respective embassies.

8. Digital Accessibility Compliance

We endeavor to ensure our platform is accessible to all users. In accordance with Greek Law 4994/2022, any accessibility feedback or complaints regarding our booking funnel can be submitted directly to info@odea.gr

9. Dispute Resolution

Governing Law: These terms are governed by and construed in accordance with the laws of Greece.
Amicable Settlement: In the event of a dispute, travelers are encouraged to contact our customer support team first to find an amicable solution.
Alternative Dispute Resolution (ADR): You may also submit complaints to the Independent Authority “Hellenic Consumers’ Ombudsman” (Συνήγορος του Καταναλωτή).
Jurisdiction: Any unresolved disputes shall be subject to the exclusive jurisdiction of the Courts of Ioannina, Greece.